Quick answers about pellets, delivery and orders. For depth, see our guides.
Pellets and heating
How much is a 40 lb bag of wood pellets?
Our heating pellets start at $6.49 for a 40 lb bag. For market context, big-box listings ranged from $6.68 to $10.49 on 26 October 2026; see our price guide.
How many bags are in a pallet?
A one-ton pallet is 50 bags of 40 lb. For pallet orders, tell us the product and quantity on WhatsApp and we confirm the price and delivery.
How long does a 40 lb bag last?
18.1 kg divided by your stove’s burn rate; roughly 9 to 36 hours. See how long a bag lasts.
Hardwood or softwood: which should I buy?
Both heat well; compare ash, moisture and heat value. See hardwood vs softwood pellets.
How should I store pellets?
Dry, under a roof, off the floor, bags sealed. See storage tips.
BBQ, litter and bedding
Can I cook with heating pellets?
No. Use pellets made for cooking: BBQ and smoker pellets.
Can wood pellets be used as cat litter?
Yes, with pellets suitable for litter use. See wood pellet cat litter and how to switch.
Delivery and orders
Do you deliver to my area?
We take orders from across Canada and confirm delivery to your address, with the fee, on WhatsApp before you pay. See the delivery page.
When will my order arrive?
We confirm the delivery date with you on WhatsApp when we confirm your order. See the shipping policy.
What payment methods do you accept?
Interac e-Transfer only. After you order, message us on WhatsApp with your order number; once we’ve confirmed availability and the delivery cost, we send you the e-Transfer details. Nothing is charged at checkout.
How do I return an item?
See our returns policy.
How do I reach you?
On WhatsApp +1 672-203-4941 (fastest), at support@pelletscanada.ca or at +1 672-203-4941.